Responsibilities:
System Analysis & Design: Perform system analysis, design, testing, and implementation of applications, ensuring alignment with strategy and standards.
Agile Business Analysis: Define and manage user stories, participate in sprint planning, backlog refinement, and ensure that business needs are reflected in technical solutions.
User Research & Personas: Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.
Requirements Gathering: Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.
Incident Management: Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.
Stakeholder Consultation: Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.
Documentation & Reporting: Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.
Project Planning & Coordination: Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.

General Skills:
Technical Knowledge & Expertise:
Strong background in systems analysis, requirements definition, prototyping, and feasibility studies.
Knowledge of SDLC methodologies, COTS tools, and web-based technologies.
Experience with systems integration and data-mining/reporting-based tools.

Analytical & Problem-Solving Skills:
Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions.
Experience in evaluating system designs and their impact on service delivery.

Leadership & Collaboration:
Ability to collaborate with cross-functional teams, providing direction to ensure that business needs are met within agile development frameworks.
Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.

Communication & Interpersonal Skills:
Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non-technical users.
Ability to prepare comprehensive documentation, business cases, and training materials.

Scoring Categories:

Requirements Gathering and Analysis – 60%
Experience in gathering, analyzing, and documenting user requirements.
Expertise in defining user stories, prototyping, and translating business needs into functional specifications.
Ability to conduct user research, develop personas, and create journey maps for enhanced user experience.

Leadership and Problem-Solving – 20%
Proven leadership in managing agile teams, providing direction on technical and business solutions.
Ability to collaborate on problem-solving during incidents, triaging issues, and ensuring swift resolution.
Expertise in balancing competing priorities and resolving complex problems in system design and functionality.

Communication Skills – 20%
Excellent verbal and written communication skills to liaise with clients, clarify business requirements, and explain technical solutions.
Experience preparing business cases, system documentation, and user manuals for diverse audiences.


Must Haves:

Mandatory Skills	Candidate Experience (Years)	Details
Agile Experience: Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
User-Centered Design: Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
System Analysis Expertise: Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
Incident Management Knowledge: Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.